ServiceNow for IT Service Management: Manage, Transform, and Deliver IT Operations and Services with Incident, Problem and Change Management Using ServiceNow and ITSM Framework

Sinopsis del libro

Master IT Service Management with Real-World ServiceNow Expertise. Key Features ● Comprehensive ITSM concepts explained with real-world context and use cases. ● In-depth ServiceNow guidance to implement and optimize IT workflows. ● Practical process coverage: Incident, Problem, Change and Request Fulfilment. ●…