Graceful Gains: The Art of Getting What You Deserve—Nicely

Sinopsis del libro

You don't need to be loud to get results. Graceful Gains teaches you how to reclaim your time, money, and peace of mind with diplomacy and charm—no drama required. From airline mix-ups to online order mishaps, this book gives you ready-to-use scripts that help you speak up effectively while staying calm, kind, and…